Remote from $120/hour + GST — Melbourne on-site call-out from $180. Quoted before work starts.
Remote IT Support & On-Site Call-Out
Practical help when something tech needs doing: a printer that won't print, a new starter to set up, settings nobody understands.
Who it is for
Small businesses without in-house IT that occasionally need a competent, security-aware pair of hands.
The problem it solves
Small jobs pile up because there's nobody to do them — and quick fixes done insecurely (shared admin passwords, disabled updates) create tomorrow's incident.
What is included
- Remote support sessions for setup and troubleshooting tasks
- On-site visits around Melbourne for hands-on jobs
- Security-aware fixes: we never leave default passwords or disabled protections behind
- Clear notes on what was changed
What is not included
- Hardware repairs (referral to repairers)
- Emergency 24/7 response
- Managed IT contracts (see Ongoing Support for our retainer)
What you provide
- Access to the system needing help
- Description of the issue
Deliverables
- The job done
- Notes on changes made
Timeline
Booked sessions; most small jobs same week.
Boundaries
No licensed electrical work, structured cabling, or security camera/alarm installation — where that is needed we help you brief a licensed trade. Hardware, software, and licence costs are paid by you directly. Third-party hardware and software is set up carefully but cannot be guaranteed to work perfectly in every combination.